• Paying Customers (Neo4j Enterprise, AuraDB Pro+):
  • Support Portal: Access to a dedicated portal for raising tickets and technical assistance.
  • Response times depend on support packages.
• Free Users (Aura Free, Community Edition, Startup Program):
  • Community: No direct access to the portal, but support via community channels.
  • Discord: Active server for asking questions and sharing knowledge.
• Other Resources:
  • Developer Center: Tutorials, use cases, and best practices for developers.
  • Knowledgebase: Articles with solutions to common issues and best practices.
  • Blog: Updates, case studies, and expert insights on graph technology.

AuraDB Self-Serve: For detailed pricing, visit the AuraDB Pricing Page.

AuraDB Virtual Dedicated Cloud and Neo4j Enterprise Edition (Self-Managed): Pricing is available upon request. Please Contact Sales for a customized quote.

Yes, you can use AuraDB Free and Neo4j Desktop for your projects. These editions are primarily designed to learn about graph technology. When you're ready to scale and get your graph database in production, check out the Pricing Page for more details on upgrade options.

Yes! AuraDB is our recommended solution for startups, non-profits, and small businesses, providing a fully managed graph database with a free trial to get started easily. Eligible startups may also qualify for additional support through our startup program.

Please refer to this article for troubleshooting steps to resolve login issues in AuraDB.

Explore success stories and see how companies use Neo4j across industries here: Neo4j Customer Stories.